Collection and follow-up on patient experience and satisfaction data on beneficiary engagement

Activity ID

IA_BE_6

Activity Weighting

High

Subcategory Name

Beneficiary Engagement

Activity Description

Collection and follow-up on patient experience and satisfaction data on beneficiary engagement, including development of improvement plan.

Validation

Patient experience and satisfaction data on beneficiary engagement is collected and follow up occurs through an improvement plan

Suggested Documentation

1) Follow-Up on Patient Experience and Satisfaction - Documentation of collection and follow-up on patient experience and satisfaction (e.g. survey results); and
2) Patient Experience and Satisfaction Improvement Plan - Documented patient experience and satisfaction improvement plan

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