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Collection and use of patient experience and satisfaction data on access

Activity ID

IA_EPA_3

Activity Weighting

Medium

Subcategory Name

Expanded Practice Access

Activity Description

Collection of patient experience and satisfaction data on access to care and development of an improvement plan, such as outlining steps for improving communications with patients to help understanding of urgent access needs.  

Validation

Development and use of access to care improvement plan based on collected patient experience and satisfaction data

Suggested Documentation

1) Access to Care Patient Experience and Satisfaction Data - Patient experience and satisfaction data on access to care; and
2) Improvement plan - Access to care improvement plan 

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