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2020 MIPS IA_CC_18: Relationship-Centered Communication

Activity ID

IA_CC_18

Activity Weighting

Medium

Subcategory Name

Care Coordination

Activity Description

In order to receive credit for this activity, MIPS eligible clinicians must participate in a minimum of eight hours of training on relationship-centered care tenets such as making effective open-ended inquiries; eliciting patient stories and perspectives; listening and responding with empathy; using the ART (ask, respond, tell) communication technique to engage patients, and developing a shared care plan. The training may be conducted in formats such as, but not limited to: interactive simulations practicing the skills above, or didactic instructions on how to implement improvement action plans; monitor progress; and promote stability around improved clinician communication.

Validation

Evidence that a minimum of eight hours of training focused on relationship-centered care, open-ended inquiries, patient perspectives, and storytelling with an emphasis on active listening, empathy, and patient engagement is required.  Demonstration of the ART (ask, respond, tell) communication technique should be utilized by the MIPS eligible clinician to engage patients and encourage them to participate in the development of a shared plan of care.  Training to promote patient engagement in a shared plan of care may include interactive simulations and didactic instructions on how to implement improvement action plans while promoting improved clinician communication.     

Suggested Documentation

1) MIPS eligible clinicians and groups must demonstrate a minimum of eight hours of training utilizing the ask, respond, tell  (ART) communication technique and;
2) Provide documentation promoting relationship-centered care, open-ended inquiries, patient perspectives, and storytelling the emphasizes active listening, empathy, and patient engagement in the development of a shared plan of care.

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