Collection and follow-up on patient experience and satisfaction data on beneficiary engagement, including development of improvement plan.
Patient experience and satisfaction data on beneficiary engagement is collected and follow up occurs through an improvement plan
1) Follow-Up on Patient Experience and Satisfaction - Documentation of collection and follow-up on patient experience and satisfaction (e.g. survey results) which must be administered by a third party survey administrator/vendor; and
2) Patient Experience and Satisfaction Improvement Plan - Documented patient experience and satisfaction improvement plan.