2020 MIPS IA_BE_6: Collection and follow-up on patient experience and satisfaction data on beneficiary engagement

Activity ID

Activity Weighting

Subcategory Name

Beneficiary Engagement

Activity Description

Collection and follow-up on patient experience and satisfaction data on beneficiary engagement, including development of improvement plan.

Validation

Patient experience and satisfaction data on beneficiary engagement is collected and follow up occurs through an improvement plan

Suggested Documentation

1) Follow-Up on Patient Experience and Satisfaction - Documentation of collection and follow-up on patient experience and satisfaction (e.g. survey results) which must be administered by a third party survey administrator/vendor; and
2) Patient Experience and Satisfaction Improvement Plan - Documented patient experience and satisfaction improvement plan.